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back to the future - manitoba's conference for leaders - april 8, 2025, presented by QNet

MANITOBA’S CONFERENCE FOR LEADERS | APRIL 8, 2025

PRESENTED BY QNET

Victoria Inn Hotel & Convention Centre
1808 Wellington Avenue | Winnipeg, Manitoba

Draft Conference Agenda (one page PDF)

7:45 to 8:15 – Registration & Continental Breakfast Buffet
8:15 to 4:00 – Conference Keynotes, Luncheon, Sessions
4:00 to 5:00 – Informal Networking / Reception (cash bar)

Join hundreds of forward thinking leaders – current, emerging and
aspiring – for a day of learning and networking. Gain the tools and
inspiration to refresh your thinking and put new ideas into practice.

Kick off your day with a captivating and enlightening opening keynote by
Eric Termuende – bestselling author and globally recognized thought
leader on leadership, culture and the future of work.

Then create your own customized conference experience with relevant
breakout sessions in four targeted streams
– Leadership, Quality, Wellness and Tools.

Challenge yourself to a leadership reset, refresh your thinking, and
move forward with renewed energy, clarity and confidence.

The Leadership Bookstore and RBC Headshot Lounge are back in 2025!

RBC Headshot Lounge

Join the conversation and follow @QNETManitoba on LinkedIn and Instagram
#QNETMB2025

REGISTER HERE

OPENING KEYNOTE

Eric Termuende

ERIC TERMUENDE

Co-Founder of NoW of Work, Bestselling Author of Rethink Work.
Globally recognized thought leader on leadership, culture and the future of work.

Eric Termuende is a best-selling author, internationally recognized thought leader, and keynote speaker on leadership, workplace culture, talent management and the future of work.

After years spent studying the world’s greatest places to work, he has deciphered what sets amazing leaders apart from the rest, and what it takes to build incredible teams that are resilient, innovative, and ready for the future.

Eric’s research and insights have inspired category-leading companies like Amazon, Coca-Cola, Nationwide, IBM, Zoom, Nokia, John Deere, and Toyota, to name a few. His perspectives and accomplishments have also been featured in Forbes, Fast Company, Inc., and many other prominent publications.

In addition to the hundreds of keynotes he has delivered around the world, Eric is an entrepreneur and leader in his own right, having co-founded NoW of Work – a boutique firm helping to pioneer change and innovation in the workplace. He has been named one of the world’s Top 100 Emerging Innovators by American Express, making him a pivotal figure in the collective journey towards understanding and navigating the future of work.

Eric’s keynotes are engaging, insightful and fun. He offers practical strategies loaded with actionable takeaways that audiences can implement right away. Attendees consistently praise Eric’s refreshing, down-to-earth messaging that gets them excited about the future, while providing tools and know-how to build teams that thrive in the workplace of tomorrow.

Rethink Work
Finding & Keeping the Right Talent

Rethink Work tackles one of the big problems’ employers face today: finding and keeping the best employees, especially at a time when young workers typically quit after only three years on the job.

Targeted at those entering the workforce, in job transition, or anyone looking for that perfect candidate, Rethink Work stands out from other books in this category because the author is one of those young people: Eric Termuende, a rising star on the international speakers’ circuit.

From the moment Eric took the stage, he shared timely, relevant information to help us build incredible teams and thrive in the future of work. He was entertaining, educational, and shared actionable insights that prompted many CEOs in the room to share that it was the best EO presentation they had ever experienced.

– Entrepreneurs Organization

Time after time, Eric delivers a customized message that is engaging, insightful, unique, and full of takeaways for his audiences. We look forward to working with Eric again and would highly recommend his expertise and knowledge to anyone looking for a fresh perspective on the future of work, talent attraction/retention, and workplace culture.

– President, Mediashark

CLOSING KEYNOTE

Deri Latimer

DERI LATIMER

TEDx Speaker, Author and Organizational Consultant

Deri Latimer is a TEDx Speaker, Author and Organizational Consultant, who offers science-based, practical strategies that empower people to thrive in complex environments. A highly sought-after a speaker, she is a leading voice in the field of organizational well-being. 

Deri is a distinguished Certified Speaking Professional (CSP), with a business degree in human resources management and two decades of experience. She has demonstrated a unique ability to transform workplaces into happy, healthy, and productive environments. Specializing in emotional intelligence, psychometric assessment, and neuro-linguistic programming, she brings a multidisciplinary approach to her ability to transform individuals and organizations. 

She has also contributed significantly to academic discourse, designing courses and seminars in resilience, positive psychology, and leadership at the University of Winnipeg for over 15 years. Her published resources, including the books Wake Up to Your Habits, What’s Your Story? You Decide, and Not Crazy, Just Human, offer practical tools to achieve positive behavioral change.

Deri was engaging, fun and as real as they get… I have already taken her advice and acted on her tips and tools… Her message is one that everyone should take time to listen to.

She captivates, motivates, and positively engages an audience with her unique combination of wisdom about neuroscience and positive behaviors that can be life changing when put into action… Prepare to laugh, to be curious, to be hungry for more time to listen to Deri.

PLENARY SESSION:

10:00 a.m. to 10:45 a.m.

Michelle Cameron
CEO, Dreamcatcher Promotions & Indigenous Nations Apparel Company

Michelle Cameron is a member to Peguis First Nation and is a mother of five children. She is the owner of Dreamcatcher Promotions and Indigenous Nations Apparel Company otherwise known as INAC.

Dreamcatcher Promotions is the largest Indigenous owned promotions company in Canada and is one of the largest promotional companies in Winnipeg. Indigenous Nations Apparel Company (INAC) has a store in both Manitoba and Saskatchewan. One store being located in the largest mall within Manitoba and recognized for being the first ever Indigenous owned store within CF Polo Park.

Michelle sits on various boards – Manitoba Liquor and Lotteries, WPG Chamber of Commerce, Chair of the Indigenous Chamber of Commerce, Business Council of Manitoba, RBC Convention Center, and The Children’s Hospital Foundation. She is the Auntie in Residence with the SEE Enclave program, with the purpose of mentoring and guiding new entrepreneurs to become successful in their business endeavours.

Katie Hall Hursh
Vice President, The Megill-Stephenson Company Limited

Katie Hall Hursh, LLB, is a seasoned business leader who specializes in providing strategic and legal guidance. She has a strong background in corporate governance and business development. In her current role as Vice President, Katie is a member of the executive team for The Megill-Stephenson Company Limited, overseeing portfolio growth for its group of companies, which range from large-scale real estate development to healthcare to automotive sales. In this role, Katie acts as a director and as corporate secretary on some of its investment companies.

Katie is an advisor to Flora Fertility, a direct-to-consumer insurance solution start-up for fertility and women’s health, and a general partner of the Women’s Equity Lab (Manitoba), a women-led investment fund focusing on providing funding to early stage businesses.

She also serves as vice-chair for the Balmoral Hall School Foundation and as vice-chair of the board of directors for Health Sciences Centre Foundation, which helps drive the innovative delivery of healthcare at Manitoba’s largest hospital. Through this involvement, Katie recently chaired a successful fundraising campaign in support of improved emergency gynecological care at Winnipeg’s Women’s Hospital.

Katie is an experienced public speaker and has been interviewed frequently by media outlets through her professional and volunteer roles. As a mom to three young children, Katie is deeply committed to supporting causes and business initiatives that seek to improve our future.

Marty Maykut
President, Anvil Management & Price Industries Canada

In his role as President of Anvil Management and Price Industries Limited, a number of divisions and businesses report to Marty Maykut – E.H. Price, E.H. Price International, Holyoake, and SolutionAir. He is involved in all facets of the business, including strategy development, acquisitions, and operations.

Price and Anvil are proud Winnipeg based head offices, having just celebrated 75 years in business. With a global footprint that includes over 5,000 team members and 28 factories (in Canada, USA, NZ/AUS), they reported 2024 revenues over $1.4B.

Prior to joining Price, Marty managed StreetSide Developments (Winnipeg), a division of Qualico Developments, Western Canada’s largest fully integrated developer. He also worked as a structural engineer at Tower Engineering. Marty holds a Civil Engineering Degree (P.Eng.) and MBA, both from the University of Manitoba.

Marty strongly believes great leaders thrive in high-trust, decentralized, fast, free entrepreneurial environments. Some of his favorite references include: with opportunity comes responsibility, sharing over mandating, provide clarity and remove gaps, and using common courtesy to avoid surprises. The Price corporate vision and values are guided by the 13 tenets of The Price Way, documented by Gerry Price after 40 years of business.

Shreeraj Patel
Co-Founder, Seva Capital Canada

Shreeraj Patel is a dynamic financial leader with over two decades of experience in commercial and corporate banking. He built a reputation for excellence across diverse industries at BMO before joining RBC where he was promoted to Vice President of Commercial Financial Services.

In 2025 Raj co-founded Seva Capital Canada, a firm rooted in the principle of selfless service. He partners with businesses across industries, providing strategic financial solutions that drive growth, resilience, and long-term success. Raj’s vision is to go beyond transactions and help businesses build legacies, strengthen industries, and create lasting economic impact.

Raj is deeply committed to the community, serving as Chair of CentrePort, Board of Governors Member for University of Manitoba, trustee for United Way Winnipeg, member of the Asper School of Business Equity, Diversity & Inclusivity Taskforce, and advisor to the James W. Burns Leadership Institute. Raj was previously Chair of the Winnipeg Chamber of Commerce. His impact was honored with the RBC Global Citizen Award in 2021.

Raj remains driven by a singular purpose: to uplift and empower those around him. His career is a testament to success and the impact of thoughtful leadership, service, and strategic vision.

Moderator: Eleanor Coopsammy
Director, Media Relations and Issues Management, University of Manitoba

Eleanor works with the Office of the Vice President (External) in Public Relations and Presidential Initiatives at the University of Manitoba (UM). She collaborates with faculties, units, departments, and senior administrators across the university to promote and build its reputation and profile locally and on the global stage through earned media.

Before joining UM, Eleanor provided strategic communications and media relations support for economic development agencies in Saint John, NB., and Winnipeg where she worked to tell and amplify the success stories of business, investment, and tourism in both cities.

For more than 16 years she was a television news producer, reporter, anchor, and host covering everything from politics and business to consumer trends.

Leadershift Panel

Join us as we explore of the shifting role of leaders, within the context of our conference theme Back to the Future. We’ll dive into challenges, opportunities and experiences, along with the values, qualities and skills embraced by these leaders. Come prepared for insightful discussion, inspiring stories and ideas to take back to your workplace.

SESSIONS:

The QNET Conference is packed with future-focused breakout sessions designed to inform, inspire, and challenge you. Join us to explore a diverse range of timely, transformative topics that will sharpen your leadership skills and prepare you for the challenges ahead.

This year we’re adding some new interactive and collaborative sessions for those eager to engage in dynamic, hands-on formats. Whether you’re looking to build your skills or ignite new ideas, Manitoba’s Conference for Leaders 2025 is the place to learn, grow, and lead the way forward.

BREAKOUT SESSIONS (Choose one):

11:15 a.m. to 12:00 noon

Kevin Chief
Principal | Chief Partnerships Manitoba Incorporated

Kevin is Principal of Chief Partnerships Manitoba Incorporated, Community Ambassador for the Southern Chiefs’ Organization, chairperson for the Centre of Aboriginal Human Resource Development Inc., and Senior Advisor at True North Sports and Entertainment. He brings a commitment to community and leadership development through his dedication to education, training, and employment.

Born and raised in Winnipeg’s North End, Kevin has considerable public sector and community experience. He served as a member of the Legislative Assembly of Manitoba, representing Point Douglas, and was appointed to Cabinet as Minister of Children and Youth Opportunities in 2012, Minister responsible for the City of Winnipeg in 2013, and Minister of Jobs and the Economy in 2014. Following public service, Kevin was the Vice President at the Business Council of Manitoba. Chief is the co-founder of the Winnipeg Aboriginal Sport Achievement Centre.

Kevin and his wife Melanie have three young sons: Hayden, Kellan, and Daxton. He is a member of Minegoziibe Anishinaabe First Nation (Pine Creek) and also known as a high steppin’ square dancer as a part of the Norman Chief Memorial Dancers.

Stories of Resilience and Reconciliation: Reflecting on the Past, Shaping the Future

In this powerful session, Kevin reflects on his journey from humble beginnings growing up as an Indigenous youth in Winnipeg’s North End to working alongside leaders across business, community, and government sectors. 

Through sharing personal stories of resilience, possibility, and hope, Kevin engages diverse crowds into inclusive and healthy conversations about reconciliation, highlighting how lessons from the past can guide us toward a more inclusive future. He invites participants to reflect on their own leadership journeys and recognize the impact of their actions—which have the power to spark meaningful change. 

Kevin reminds us that we are all leaders, and when we focus on doing good work, we create ripple effects that we may never see. One small act can mean so much and can shape opportunities for future generations.

Yemilo Audu
Founder | Tukoda Productions

Yemilo Audu is a strategist, facilitator, and advocate for inclusive and accessible gatherings. She reshapes the way people come together because a gathering should do more than meet accessibility standards. It should create real connection, engagement, and impact.

As the founder of Tukoda, a corporate event consulting and production company, Yemilo partners with organizations, businesses, and community groups to design experiences that bring people together with purpose. She applies expertise in participatory leadership, conflict resolution, and human-centered design to turn events into spaces where everyone feels seen, heard, and valued.

Drawing from her background in sociology, psychology, and accessibility, along with years of hands-on experience in community organizing, she builds frameworks that make inclusion second nature, not an afterthought.

Beyond Tukoda, Yemilo drives equity and inclusion through volunteering, mentorship, and advocacy. She collaborates with organizations that prioritize capacity building and social impact, ensuring that the way we gather reflects the people in the room.

Laurie Ringaert
Facilitator-Strategic Planner-Evaluator-Consultant | Change Weavers Consulting

Laurie is the Principal Consultant and owner of Change Weavers Consulting, a firm she founded in 2015 to help organizations create meaningful and sustainable impact. She specializes in strategic planning, facilitation, evaluation, coaching, and engagement. A systems thinker, Laurie integrates a deep understanding of interconnectedness into her work, offering holistic solutions across diverse sectors, including Indigenous organizations, health care and public health, environment, newcomers, education, government and other sectors.

Laurie holds a master’s degree in Community Health Sciences from the University of Manitoba and multiple professional certifications, including Credentialed Evaluator (CES) and Certified Professional Facilitator (IAF). She is recognized for her ability to design and facilitate dynamic engagement processes—both in-person and virtual—and for transforming engagement data into actionable insights.

Laurie’s work includes collaborations with organizations such as the MB HIV-STBBI Collective Impact Network, the University of Manitoba, the Manitoba Museum, Cowichan Tribes-BC, Save Our Seine River Environment Inc. and many more, reflecting her dedication to fostering respectful, inclusive, and impactful dialogues.

Workplace Wellness – Sharing in Collective Wisdom

Are you navigating a workplace wellness challenge or exploring an exciting new idea for the future? Step into a dynamic session where the collective wisdom of leaders like you takes center stage, with each person bringing their unique experiences, insights, and solutions.

This interactive session is your chance to tap into that wisdom, share your ideas, and find fresh perspectives to move forward, or maybe get unstuck. Designed for leaders passionate about fostering healthier, more supportive workplaces, this is an open space where the topics are driven by you. 

Bring your challenge, question, or idea and see how the conversation unfolds. Join others on a topic that sparks your curiosity. The agenda is driven by topics that matter to you and your peers, ensuring discussions are timely, relevant, and powerful.

This isn’t just about the session – it’s about the connections you’ll forge that will extend well beyond this room. Together, we’ll collaborate, brainstorm, and build relationships that inspire lasting change. 

Facilitated by two seasoned guides, this session promises to be a catalyst for deeper connections and a renewed commitment to fostering workplace wellbeing.  After all, great ideas thrive when shared, and this is your space to make that happen.

Sylvia Marusyk
International Activational Speaker Founder/Owner | MindBody Works

Sylvia Marusyk is everything you never knew you wanted in a public speaker. The owner and innovative mind behind MindBody Works Inc; a Canadian company focusing on creating and maintaining health and wellness in the workplace, Sylvia is fun, sassy and passionate about safety & health.

As an Occupational Therapist with over 30 years of experience and expertise in the field of health and safety, she emphasizes that prevention is the key to creating happy, healthy individuals, employees and businesses.

The former host of the ‘Happy Hour with Sylvia!’ radio show, international keynote speaker, “activational” mentor, author, and industry expert has proven that the way we look at corporate health, safety and wellness is due for a change of perspective; and Sylvia is leading the charge.

Her entertaining presentations focus on a proactive approach to building healthy lives and workplaces. Through the use of humour and her incredibly dynamic presentation style, Sylvia leaves audiences laughing, learning and going home with the tools and confidence to change their lives for the better

Kevin Freedman
President and Chief Board Services Officer | The Governance Guru

Kevin is a speaker, thought-leader, educator, and social entrepreneur who supports organizations across Canada with their leadership and governance. He is the founder and president of the Governance Guru, a boutique consulting firm that provides training, facilitation, and expert consulting services to non-profit organizations, cooperatives, and school boards. He has taught thousands of board members and executives, has developed governance and leadership programming for MacEwan University, Volunteer Manitoba, and the Governance Professionals of Canada, and has helped hundreds of boards improve their policies, strategies, and processes.

A prolific board member, he has sat on more than a dozen local and national boards, chairing six of them, and before launching his business, he spent several years in executive roles. Kevin is also a member of the business faculties at the University of Winnipeg and Canadian Mennonite University, where he teaches courses on governance, strategy, leadership, and business psychology.

An award winning leader and social innovator, Kevin has been recognized for his community service and human rights work by the YMCA, the Mayor of Winnipeg, and the Governor General of Canada.

Jackie Wild
Founder and Director of Sales, Marketing & Community Engagement | Tito Boy Restaurant and Delight Digital

Jackie is a seasoned communications, marketing and business development professional with 15 years of experience managing successful community-focused initiatives within the public, private and non-profit sectors. As a racialized woman in business, she understands the critical role anti-racism advocacy plays in achieving inclusive and equitable outcomes for her kababayan (fellow country people) and the broader community.

In 2022, Jackie launched Tito Boy Restaurant, Winnipeg’s first south-end Philippine eatery offering traditional and fusion culinary creations. Named after her father Agustin “Tito Boy” Doming, it represents the intersectionality of different generations and what it means to be a Philippine-Canadian in the modern era.

A champion of community building, Jackie serves as the President of the Manitoba Filipino Business Council. She also volunteers as vice-chair of Manitoba Museum and Mabuhay District, board member of Health Sciences Centre Foundation and United Way Winnipeg, and member of CancerCare Manitoba Community Connections Committee.

In 2020, Jackie was named one of CBC Manitoba’s Future 40 recipients and featured in the Filipino Journal’s 20 Filipinos to Watch list.

The Great Debate: Shaping a Future of Curiosity and Dialogue

In today’s polarized world, constructive dialogue is more essential than ever. The Great Debate offers a fresh take on the power of perspective and the art of listening. 

This high-energy, interactive session invites participants to step into the shoes of opposing viewpoints on a topic that may trigger strong opinions and emotions, then move beyond that response to engage with rational thought and empathy. Modeled after the Oxford-style debate, this session goes beyond typical debate formats by focusing on learning to listen for understanding rather than just responding.

With a dynamic moderator and two debaters tackling a current leadership topic, attendees will actively participate, gaining practical skills in navigating difficult conversations, challenging assumptions, and fostering a workplace culture where curiosity and open-mindedness replace conflict and division. Prepare to challenge your perspective, expand your capacity for empathy, and discover the power of civil discourse in leadership.

Debaters: Jackie Wild and Kevin Freedman

Moderator: Sylvia Marusyk

BREAKOUT SESSIONS (Choose one):

12:50 p.m. to 1:50 p.m.

Richard Thomas
Sr Software Engineering Manager | Skip | Certified Leadership Coach

Richard Thomas is an innovation-driven Sr Software Engineering Leader, passionate about people development, and community impact.

As a certified career development and leadership coach, Richard empowers individuals and teams to reach their full potential. He stands as a Global Chair of the organization’s Employee Resource Group, championing diversity, equity, and inclusion on a global scale.

In addition to his professional accomplishments, Richard serves on the Board of Directors for the Winnipeg Downtown Biz, advocating for economic growth and community vibrancy. A sought-after speaker, he regularly shares insights on leadership, career growth, and building inclusive workplaces.

What’s Your Superpower?  Leverage Your Strengths to Drive Future Impact

Connect the past with the future in this practical session designed to unlock the power of feedback, uncover your unique qualities, and help you bring your best self to work. 

Effective leadership is rooted in the ability to understand and leverage your strengths for greater impact. In this interactive session, you’ll explore an evidence-based method designed to help you identify and harness your personal strengths, and use them to enhance your leadership effectiveness and presence in the workplace. 

We’ll introduce a proven method for gaining insight into the qualities that make you shine. Through storytelling, group discussions and practical takeaways, you’ll learn how this exercise can be used to highlight your most impactful strengths. 

Exploring personal feedback stories will help you discover themes, patterns and key abilities. There will be time to collaborate and reflect, share insights with peers, and reflect on how to align your strengths with your professional and personal goals. 

Join us to embrace your strengths, amplify your impact and inspire others, and leave with a vision of how to unleash your leadership superpowers for growth and success in the future. 

Amna Burki
Founder | StoriesMatter

Amna is a storyteller, facilitator, and DEIB consultant who harnesses the power of storytelling to cultivate leadership, inclusion, and cultural understanding. With a background in Economics, Management, and Gender Studies, she brings over two decades of experience working with community organizations and non-profits, advocating for equity and belonging.

As a trained oral storyteller, Amna recognizes storytelling as one of the most powerful ways humans make sense of the world—and an essential skill for effective leadership. She has collaborated with boards, non-profits, and businesses to facilitate meaningful conversations, using storytelling to bridge divides, build resilience, and enhance communication. A sought-after speaker and storyteller, she believes stories have the power to drive lasting change.

Amna’s mission is to foster connection across differences and strengthen leadership through the transformative power of storytelling.

Robyn Penner Thiessen
Founder & Lead Consultant | Robyn Penner Thiessen Consulting

Robyn Penner Thiessen is an inclusive leadership coach and Diversity, Equity, Inclusion & Accessibility consultant with over 20 years of experience in human resources and cross-cultural engagement. She specializes in helping leaders create equitable workplaces where diverse teams thrive by fostering cultural competence, addressing unconscious bias, and building a culture of belonging.

With a background in HR leadership, Robyn has developed and implemented strategies to enhance employee engagement and workplace inclusion. She holds a master’s degree with research in interreligious dialogue, deepening her expertise in power dynamics, systemic inequities, and cultural competency.

Passionate about equipping leaders with the tools to navigate diversity with confidence, Robyn helps organizations cultivate inclusive, high-impact teams that drive meaningful change.

Navigating Diversity: Building Competence for Inclusive Leadership

In our increasingly diverse and evolving workplaces, inclusive leadership is more important than ever.  Leaders must develop the skills and capacity to navigate the complexity of diverse teams more effectively. Every leader  shapes workplace culture– whether by unconsciously reinforcing exclusion or actively cultivating inclusion.

This session will explore practical strategies for creating environments where everyone feels valued and empowered to contribute fully. Through interactive discussions, participants will discover how small, intentional actions can strengthen their ability to bridge differences within their teams and foster a more inclusive workplace culture where everyone feels a true sense of belonging.

Through storytelling, real-life examples, and hands-on strategies, participants will develop a deeper understanding of the powerful concept of micro-inclusions, learn to recognize and interrupt microaggressions, and build the skills and competence to navigate differences more effectively

Participants will leave equipped with practical strategies to lead inclusively, foster belonging, and create a more collaborative and engaged work environment.

Pam Grahame
Facilitator, Coach, Leadership Champion | Shop Floor Leadership

Pam excels in driving customer-focused outcomes and fostering collaborative environments. As Principal of Shop Floor Leadership, she applies hands-on methods to guide teams through challenging scenarios, ensuring success and resilience. With 25 years of steel industry leadership, Pam has led business development, revenue growth, and customer satisfaction initiatives. She is a skilled facilitator, trainer, negotiator, and a recognized leader in strategic planning.

Pam’s credentials include the Professional Facilitator Program from ICA Associates Inc., ICF Certification, PROSCI Change Management, Bikablo Graphic Facilitation, and Green/Yellow Belt Lean Facilitation. She serves as a manufacturing partner with CME Manitoba, Process optimization with MITT, a leadership coach with EI Advantage, and a lead strategy facilitator with Blueprint Inc.

Through dynamic sessions, Pam empowers individuals to engage in meaningful dialogue, expand their capabilities, and elevate service excellence. Her diverse client portfolio includes YMCA, Winnipeg Convention Centre, Canadian Manufacturers and Exporters, and Red River Polytech.

Mark Kelly
General Manager | Auto Gallery of Winnipeg

With over 30 years of experience in the automotive industry, Mark Kelly brings a unique perspective on customer service, balancing insights from both the consumer and company viewpoints. His expertise lies in fostering trust, resolving challenges, and delivering seamless service experiences.

Passionate about driving customer satisfaction while aligning with organizational objectives, Mark excels in navigating complex service dynamics with a focus on consumer protection and operational efficiency. His unwavering commitment to excellence consistently ensures positive outcomes for clients and companies alike.

Kristen Klassen
Trainer and Consultant | ACHIEVE Centre for Leadership

Kristen is an accomplished professional with a diverse skill set that blends extensive academic credentials and practical experience in training and consulting.

Holding Masters degrees in both Counselling Psychology and Disability Studies, along with a Doctorate in Applied Health Sciences, Kristen is well-versed in the intersections of mental health, wellness, and human development. Her work history spans small start-ups to large institutions and corporations.

Kristen is passionate about helping people and businesses unlock their full potential through active engagement, creative problem-solving, and a commitment to ongoing development. She believes in the transformative power of play to maximize potential, foster creativity, and empower people and organizations to be their best.

Nicholas Rawluk
President & CEO | ONE Insurance

Nick has 20 years of Financial Services experience spanning the fund management, custody, banking/credit union, and insurance brokerage industries.

Nick grew up in Manitoba’s Interlake and after completing his Bachelor of Commerce, Honours at the University of Manitoba, spent most of the next 5 years working in England and Scotland. He is a CFA Charterholder, a Chartered Member of the UK’s CISI, has been granted the ICD.D designation, and is working towards his CAIB designation.

Nick is active in the community volunteering and has served on multiple non-profit boards. In his spare time Nick enjoys spending time with his wife and two kids, working on home projects, and getting out and about to enjoy what Manitoba has to offer!

Future-Focused Customer Service Excellence: Building Teams That Thrive

In a world where customer service sometimes feels like an afterthought, successful organizations know that exceptional service is more than a transaction – it’s the cornerstone of quality, culture, and profitability. 

This session highlights the timeless value of customer service excellence while equipping leaders and teams with forward-looking tools and ideas to redefine their approach for lasting impact. 

In a dynamic fireside chat format, moderated to encourage collaboration and Q&A, we’ll dive into the “how” and “why” of outstanding internal and external customer service.

You’ll learn how two leading organizations embody a workplace where customer service becomes a competitive advantage and employees are inspired to reflect organizational values.

Whether you’re leading a team struggling with service, or you’re looking to enhance your current approach, this session will equip you with actionable strategies to help your team and organization succeed.

BREAKOUT SESSIONS (Choose one):

2:05 p.m. to 3:05 p.m.

Liz Cron
Senior Consultant & Marketing Lead | Blueprint Inc.

Liz specializes in strategic planning, AI education, and communications to help organizations amplify their impact.

With over a decade of strategic marketing and programming experience, Liz has driven revenue growth and led transformative initiatives, including a nationally recognized DEI program that has now expanded across Canada. Passionate about innovation and community building, Liz empowers organizations to align their strategies with their values.

As a proud daughter of Filipino immigrants, she brings a deep commitment to equity and inclusion to every project she undertakes.

Gillian McCallum
Operations, Logistics, and Support Specialist | Blueprint Inc.

With over 19 years of experience spanning hospitality, event coordination, and operations, Gillian brings a meticulous and adaptable approach to her role at Blueprint Inc. She co-facilitates the company’s AI adoption program, focusing on ethics and use cases to empower businesses to leverage AI effectively.

Gillian has successfully implemented systems to enhance operational efficiency, while leading logistics coordination for client sessions and engagements. Dedicated to creating meaningful systems and fostering collaboration, Gillian manages client journeys, drives process improvements, and helps businesses and teams navigate organizational change. Her contributions extend to internal projects, team onboarding, project support, and overall business operations.

Gillian values work-life balance, thoughtful organization, and creativity. She is curious, eager to learn, and passionate about supporting the communities she is a part of.

Unlocking the Power and Potential of AI for Leaders and Teams

AI isn’t just for tech companies —it’s transforming how leaders across every sector work smarter, not harder. 

Discover how to break down generative AI in simple terms, explore its powerful potential and practical applications, and find out how to integrate it ethically and effectively. You’ll leave with insights and easy steps to introduce AI to your team or organization.

This session is ideal for leaders and decision-makers eager to tap into AI’s potential, teams aiming to improve efficiency while maintaining ethical standards, and organizations looking to future-proof their operations without a steep learning curve. It’s also perfect for curious minds ready to explore the practical, real-world applications of AI.

You’ll find out what generative AI is, and how it can drive efficiency and team productivity in your organization. We’ll explore the business case for AI and how it can help reduce burnout, optimize workflows, and maximize impact. We’ll also dive into the ethical principles for responsible AI use in the workplace, ensuring you have the knowledge to implement AI in a thoughtful and conscientious manner. You’ll leave with simple, actionable steps to start integrating AI into your work immediately.

Jaime Mann
Founder | The Amaryllis Project
Partner and Director of HR | EWC Ltd.

Jaime is on a mission. As a busy mom of 3 and partner in a commercial construction company, she has faced her share of challenges. With 15+ years of leadership experience and extensive background in psychology, she founded The Amaryllis Project, a coaching and advisory firm focused on building better leadership through connection. Jaime is passionate about helping organizations and teams thrive in the ever-changing world of work.

The concept of connection as currency fuels Jaime’s practice, and she empowers others to build better leadership. Through a fusion of positive psychology, leadership psychology, behavioral science, mental health science, and self-belief work, she uses her energetic, non-nonsense approach to engage and inspire.

Jaime is a Master Certified Civility Trainer (MCCT), Associate Certified Coach (ACC), Member of the International Coaching Federation (ICF) and the Canadian Positive Psychology Association (CPPA), Gallup-Certified Strengths Coach, and is pursuing a Master’s Degree of Professional Studies (MPS) in the Psychology of Leadership.

Leading from Within: Shaping the Workplace Together

The challenges facing today’s workplace are complex, with issues around burnout, well-being, increased anxiety, and staff shortages. Add to that differences in values, a growing polarization of views, the realities of remote and flexible work, and the increasing need for inclusivity—and it’s clear that the future of work requires a shift.

While leadership teams work diligently to improve work culture and foster supportive, psychologically safe spaces, this alone isn’t enough. The future of work starts with each of us. 

We all have a responsibility and role to play in cultivating a meaningful and engaging experience at work. Whether we’re managing a team or working alongside others, we are all leaders and are responsible for contributing to a healthy, thriving work environment.

How can we hold ourselves accountable and effectively lead ourselves in a way that improves our own experience, and also positively impacts the people we work with and lead? 

Join this session to reignite your enthusiasm around your work. We’ll explore a collaborative mindset that fosters connection, communication and well-being for a more inclusive and respectful workplace. You’ll walk away with new ideas and tangible next steps to improve your own experience at work, positively impact the people you interact with, and help set the future course of your work environment.

Geoffrey Thompson
Founder, Lead Consultant | Bridge Team Development

Geoffrey is an occupational health nurse (OHN) with advanced expertise in public health, organizational change management, and workplace psychological health & safety. Over the past nine years, he has partnered with diverse organizations across Manitoba’s key sectors, helping stakeholders address psychosocial hazards and build capacity to prevent burnout, injury, and illness.

Specializing in program planning, policy development, and quality improvement, Geoffrey also excels in instructional design, group facilitation, and public speaking. He brings a community health perspective to his work, emphasizing the collective role of workers, teams, and leaders in shaping organizational culture.

Through dynamic, participatory workshops, Geoffrey inspires audiences to rethink challenges, embrace alternative perspectives, and foster healthier, more inclusive workplaces. He firmly believes in the shared responsibility of protecting the well-being of every collaborator.

Strengthening Team Quality and Effectiveness – Wherever Work Happens

This session dives into the core dynamics that drive team quality and effectiveness—trust, open communication, and a shared sense of purpose—regardless of where work happens. Participants will reflect on how their teams define and measure success, identify challenges, and overcome barriers in today’s diverse and ever-changing work environments.

We’ll explore the critical role of interpersonal risk-taking and continuous learning in shaping high-performing teams, with strategies for fostering a culture of safety, collaboration, effective problem-solving and accountability – elements that have been shown to improve outcomes and help retain top talent.

You’ll leave with practical tools and insights to strengthen team cohesion, enhance communication, and ensure every voice is heard and valued – wherever the work happens.

REGISTRATION DETAILS

Conference venue: Victoria Inn Hotel & Convention Centre Winnipeg (1808 Wellington)

REGISTRATION FEES:
QNET Members: $420.00 + GST | QNET Member List
Non-Members: $490.00 + GST | Join QNET
Conference Partners: $420.00 + GST
(Partners: CPHR & ACMP Manitoba)
Young Leaders (35 and under): $325 + GST

To purchase tickets and provide names later, please email mail@QNET.ca

CPHR logo CPHR logo

Group Registration Link

Group registration with 5 or more from the same organization save $30 per person.

Young Leaders Registration Link

Young Leader (35 and under): $325 + GST – available until April 1, 2025

Conference Terms & Conditions

Please review general event Terms & Conditions

Cancellations (by the attendee) must be received in writing no later than Monday, March 17, 2025. After that date, the full registration fee will apply. Substitutions are accepted at any time. Invoices will be sent for non-attendance.

Note: There are no Cancellations at the Early Bird Conference registration fee. Substitutions are accepted at any time. Invoices will be sent for non-attendance.

There will be a photographer taking photos throughout the conference. By agreeing to attend, you are giving QNET rights to use captured photos in promotional efforts.

REGISTER HERE

Group Registration Link

Young Leaders Registration Link

SPONSORS

Showcase your organization and expertise, increase your brand awareness, and demonstrate your commitment to leadership, learning and excellence.

All sponsorships include conference passes. Connect in person and virtually with 350 – 400 leaders and professionals from the private and public sector.

Interested in sponsoring the conference?
Check out the 2025 Conference Sponsorship Package here or contact Trish@QNET.ca

PLATINUM

MITT Logo
RRC Corporate Solutions Logo

GOLD

ACHIEVE
WCB Manitoba Logo
manitoba blue cross
Padraig

SILVER

Misericordia Hospital Logo
Facilitated Solutions Logo
U of W PACE logo
Royal Bank Logo
Headshot Lounge Sponsor
Relish Logo
Website Sponsor
Palliser Factory Outlet Logo
Lounge Sponsor
Inland Productions Logo
Audio Video Sponsor

Bronze

Auto Gallery of Winnipeg
GoodLife Logo

BRONZE

Auto Gallery of Winnipeg
SPONSOR INVITATION

ABOUT

QNET offers high quality workshops, certificate programs, conferences and special events designed to advance your learning, growth and professional development. Our network of members and clients are focused on leadership and organizational excellence.

Participants in QNET programs come from a wide variety of roles in diverse sectors such as service, health, manufacturing, government, education, non-profit, and consulting.

Funding provided by the Manitoba government.

Established as a non-profit association in 1995, QNET continues to lead an ongoing process of awareness, networking and equation in a changing business environment.

Check out QNET’s Calendar of Upcoming Events to find out how you can join in the learning & networking, sign up to receive email announcements & conference updates, and be sure to follow @QNETManitoba on social media and use the hashtag #QNETMB2025.

Suite 660,
175 Hargrave Street
Winnipeg, Manitoba,
Canada R3C 3R8

P: 204.949.4999