Communicating with Civility, Credibility and Competence

Have you wondered how to interpret something someone else said, or found yourself not knowing how to say something you need to say?

Does negativity or rudeness ever impact productivity, loyalty or morale in your workplace?

By applying these tried-and-tested communication best practices, you can build your reputation, boost your credibility, influence others in significant and positive ways, and even improve the bottom line.

After attending this interactive and practical workshop, you will be better able to:

• Understand what civility is and why it is essential to effective communication in your workplace.
• Identify and avoid communication habits that may be undermining your (or your organization’s) credibility.
• Adopt one or all of ten proven communication best practices that relate to verbal, nonverbal, written and electronic communications.
• Be recognized as a professional who communicates with clear purpose and saves others time and energy.
• Exhibit high social competence and a service-orientation that will leave a long-lasting impression with whomever you communicate.

* This course is scheduled to run in person. Contact mail@qnet.ca to see if you are able to attend the course in person; we will check to see if you can join the in-person course by zoom.

Instructor

Lew Bayer

Civility Experts Inc.

For more than 20 years, Dr. Lewena Bayer has been internationally recognized as the leading expert on civility at work. With a focus on social intelligence and culturally-competent communication, the team at Civility Experts – which includes 501 affiliates in 48 countries – has supported hundreds of organizations in building better workplaces. Dr. Lew Bayer is a 17-time published author, educator, speaker and multi-awarded in the field of Civility. Her entire career has been focused on speaking about, and fostering values of equity, inclusion, democracy, compassion, and justice. As such, Dr. Bayer travels, speaks and trains at approximately 250 events a year. She believes that she has moral obligation not only to represent herself as honorable and “human-kind” but also to enable others to choose and exhibit those same values.

Fees

• QNET Members: $399.00 + GST  | QNET member list
• Event Partners (see list below): $399.00 + GST
• Non-Members: $469.00 + GST  | Join QNET

Please review event Terms & Conditions

Cancellations (by the attendee) must be received in writing no later than 8 days prior to the course start. 

Partners

Members of the following organizations receive the partner rate for this event.

• ASCM Winnipeg Chapter
• Manitoba Aerospace

Funding provided by The Manitoba government.

Course Credits

• An optional course in the 70 credit hour QNET Certificate in Management Development (CMD). 
• Eligible for credit in the CAM:OE (Certificate in Applied Management: Organizational Effectiveness) in partnership with the University of Manitoba, Continuing Education

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