Communicating with Civility, Credibility and Competence – Virtual

Have you wondered how to interpret something someone else said, or found yourself not knowing how to say something you need to say?

Does negativity or rudeness ever impact productivity, loyalty or morale in your workplace?

By applying these tried-and-tested communication best practices, you can build your reputation, boost your credibility, influence others in significant and positive ways, and even improve the bottom line.

After attending this interactive and practical workshop, you will be better able to:

  • Understand what civility is and why it is essential to effective communication in your workplace.
  • Identify and avoid communication habits that may be undermining your (or your organization’s) credibility.
  • Adopt one or all of ten proven communication best practices that relate to verbal, nonverbal, written and electronic communications.
  • Be recognized as a professional who communicates with clear purpose and saves others time and energy.
  • Exhibit high social competence and a service-orientation that will leave a long-lasting impression with whomever you communicate.


Lew Bayer
Civility Experts Inc.

For more than 20 years, Dr. Lewena Bayer has been internationally recognized as the leading expert on civility at work. With a focus on social intelligence and culturally-competent communication, the team at Civility Experts – which includes 501 affiliates in 48 countries – has supported hundreds of organizations in building better workplaces. Dr. Lew Bayer is a 17-time published author, educator, speaker and multi-awarded in the field of Civility. Her entire career has been focused on speaking about, and fostering values of equity, inclusion, democracy, compassion, and justice. As such, Dr. Bayer travels, speaks and trains at approximately 250 events a year. She believes that she has moral obligation not only to represent herself as honorable and “human-kind” but also to enable others to choose and exhibit those same values.


  • QNET Members: $399.00 + GST  QNET member list
  • Event Partners (see list below): $399.00 + GST
  • Non-Members: $469.00 + GST  Join QNET

Please review event Terms & Conditions

Cancellations (by the attendee) must be received in writing no later than 8 days prior to the course start. 


Members of the following organizations receive the partner rate for this event.

  • ASCM Winnipeg Chapter
  • Manitoba Aerospace

Funding provided by The Manitoba government.

Course Credits

  • An optional course (7 credit hours) in the 70 credit hour QNET Certificate in Management Development (CMD)
  • Eligible for credit in the CAM:OE (Certificate in Applied Management: Organizational Effectiveness) in partnership with the University of Manitoba, Continuing Education



Communicating with Civility, Credibility and Competence – Virtual

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Nov 29, 2023 at 8:30 am - 12:00 pm REGISTER HERE
2 half days - 8:30 am to 12:00 pm CST
Wed, Nov 29 & Thu, Nov 30
Virtual - via Zoom
Member: $399.00 (+GST)
Event Partner: $399.00 (+GST) see list below
Non-Member: $469.00 (+GST)

Lew was such a knowledgeable speaker, I could listen to her all day. The information was valuable and I can start using it tomorrow.

It was one of the more interesting courses I have taken!

Very credible and her passion came through. Lew engaged the group effectively and left me wanting to learn more about the topic.

Lew was dynamic, fun, easy to ask questions, didn’t restrict the conversation. She had lots of real-world examples for us and kept us engaged with activities

Great job. I’d like to hire her to come to the studios and provide this knowledge to my staff


Event Partners