Crucial Accountability Add-On

PRE-REQUISITE: Crucial Conversations (next offered: May 27 & 28 in person)

Accountability issues such as lagging performance, quality and low morale can keep you from getting the results you need. Crucial Accountability presents a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment. 

“In the worst organizations no one holds anyone accountable, in the good organizations the boss holds people accountable, and in the best organizations everyone holds everyone accountable.” 
David Maxfield New York Times bestselling author

Crucial Accountability Add-On training builds on the skills learned in Crucial Conversations and introduces a powerful set of new skills to resolve your most challenging accountability issues.

It enables those who already have knowledge of crucial conversations skills to diagnose why someone keeps falling short of set expectations and then derive a plan that both motivates and enables the other person to successfully change his or her behaviour.

These additional skills are perfect for crucial accountability discussions that seem resistant to dialogue skills alone. 

Learn how to:

  • Hold anyone accountable, regardless of position or personality.
  • Begin any performance discussion on the right foot – avoiding defensiveness and costly arguments.
  • Diagnose the underlying causes of misaligned or bad behaviour.
  • Motivate without using power and enable without taking over.

Course Materials

(provided in digital format if course is virtual)

  • Copy of the bestselling book Crucial Accountability
  • Learner Guide
  • Certificate of Completion
  • Breakfast snack items & light lunch

Crucial Accountability Add-On – Course Overview


Tamara Kerr
Leader of Tamara Kerr Consulting

Tamara Kerr, Leader of Tamara Kerr Consulting is a Master Certified Trainer of Crucial Conversations. She spent 15 years in senior leadership before becoming a consultant specializing in leadership development, coaching and team effectiveness. Praised for her engaging and warm facilitation style, she brings a lighthearted approach to training while being serious about the value of enhancing daily interactions. Tamara emphasizes the importance of quantifiable impact beyond the training event with action plans for integrating skills to achieve results.

Rhonda Barry
Corporate Trainer

Rhonda Barry has been involved with corporate training and development, both nationally and internationally, for over 35 years. She designs and delivers programs and workshops from process and systems training to leadership, sales, team development and train the trainer. Rhonda is certified in Getting Things Done, Crucial Accountability, Crucial Conversations, Influencer, and Myers Briggs Type Indicator. She was a finalist in the YWCA Women of Distinction awards and has been profiled as an Inventive Woman in Canada for her innovative and successful training.


  • QNET Member: $1095.00 + GST  |  QNET member list
  • Event Partner (see list below): $1095.00 + GST
  • Non-Member: $1,195.00 + GST  | Join QNET

NOTE: Cancellations (by the attendee) must be received in writing no later than 28 days prior to the course start. Substitutions accepted at any time prior to the course start.

Please review event Terms & Conditions


Members of the following organizations receive the partner rate for this event.

  • CPHR Manitoba

Funding provided by The Manitoba government.

Course Credits

  • An optional course (7 credit hours) in the 70 credit hour QNET Certificate in Management Development (CMD)
  • This program has been approved for 8 CPHR Continued Professional Development Hours by CPHR Manitoba
  • Eligible for credit in the CAM:OE (Certificate in Applied Management: Organizational Effectiveness) in partnership with the University of Manitoba, Continuing Education
Crucial Accountability Add-On

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May 29, 2024 at 8:00 am - 5:00 pm REGISTER HERE
One full day – Wed, May 29, 2024
660-175 Hargrave St.
Winnipeg, Manitoba
R3C 3R8
Member: $1,095.00 (+GST)
Event Partner: $1,095.00 (+GST) see list below
Non-Member: $1,195.00 (+GST)

The best course I have attended so far. Practical and realistic course material.

It was a good add on to the crucial conversation course to focus on crucial conversations around accountability. In class practice was also good. I learnt how I could be adding to the problem of lack of accountability.

I plan to use this in both my work place and my home, having conversations and seeing the full picture is much easier now. Having positive consequences certainly helps to resolve things in both areas of my life.

Very knowledgeable and helpful, engages the entire group. Very professional and well spoken.

The material was very informative and was able to relate this to everyday life. This will certainly help with both a professional and a personal level.

The session has helped me equip myself with the right tools to hold myself and others accountable In a crucial conversation, and keeping the conversation safe throughout the course of the conversation.


Event Partners