Email…Think Before You Hit Send

Have you ever sent an email expecting a quick response, only to be met with silence? The uncertainty can leave you wondering if it was ignored or misunderstood. Rewriting the same message multiple times and second-guessing whether the tone is too harsh or too vague becomes a frustrating routine. Follow-ups pile up, trying to clarify what should have been clear the first time. 

In this hands-on workshop, you’ll learn strategies to write emails that are clear, professional, and easy to act on. Through exercises, feedback, and discussion, you’ll practice structuring messages for clarity, setting the right tone, and avoiding common email traps. You’ll leave with tools to write messages that inform, persuade, and solve problems more effectively. 

By the end of this session, you’ll write emails that support better results. You’ll feel more confident knowing your messages are understood, your tone is appropriate, and your writing reflects your professional credibility. 

Learning objectives: ·        

• Write clear, concise, and professional emails that improve workplace communication. 
• Avoid common email mistakes that create confusion and inefficiency. 
• Adjust email tone and style for different audiences and workplace situations. 
• Craft subject lines and structured messages that capture attention. 
• Use email tools and features effectively to save time and increase productivity. 
• Handle sensitive or complex topics with professionalism and clarity. 
• Proofread and edit emails to improve clarity and correctness. 

Who should attend 

This workshop is ideal for professionals who rely on email to communicate clearly, coordinate tasks, and get results. If you’ve ever felt frustrated by miscommunication, delayed responses, or unclear messages, this session will help you write with more confidence and precision. 

You should attend if you: 

• Find yourself rewriting emails multiple times or second-guessing your tone 
• Need to regularly follow up because your original message wasn’t clear or complete 
• Want your emails to get read, and acted on, the first time 
• Struggle with writing messages that strike the right balance between professional and approachable 
• Are responsible for communicating decisions, instructions, or requests by email 
• Work in a fast-paced environment where clarity and efficiency are essentialn along with pre-course and post-course work

Facilitator

Susan Portelance

Instructor, Eclectic Communications

Susan is an instructor, instructional designer and writing coach for Eclectic Communications. After many years in the corporate world, Susan has turned her love of language into a career as a writer, editor and trainer. As an editor, Susan works with her clients to craft effective communications – from newsletters and blogs to eBooks and proposals. Susan brings to the classroom over 20 years of training experience and four years of Toastmasters participation where she has honed her public speaking and leadership skills.rnrnSusan has completed training in adult education, presentation skills and coaching skills. She is certified to deliver presentations, workshops and one-on-one sessions using the EQ-i 2.0 Emotional Intelligence instrument. Susan is also a Certified Training and Development Professional (CTDP).

Fees

• QNET Members: $219.00 + GST  | QNET member list
• Event Partners (see list below): $219.00 + GST
• Non-Members: $249.00 + GST  | Join QNET

Please review event Terms & Conditions.

Cancellations (by the attendee) must be received in writing no later than 8 days prior to the course start. 

Partners

Funding provided by The Manitoba government.

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