Leadership and Management Essentials:
Leaders manage things and lead people. This foundational course provides essential tools to lead effectively, engage employees and drive performance. It is designed for new and emerging leaders, as well as experienced leaders looking for a refresher as part of their ongoing professional development.
Learning objectives:
- Identify the roles and responsibilities of leaders, and distinguish the focus of leadership versus management, reflecting on how key actions impact trust and the employee experience
- Examine drivers of employee engagement, motivation and performance
- Consider models to lead individuals and teams effectively
- Explore a framework for effective delegation
- Practice an approach for delivering both positive and developmental feedback throughout the performance management cycle
- Evaluate key talent management decisions, including hiring and termination, to build and sustain high performing teams
Facilitator
Pat Hirst is the Founder of Touchstone Resources, a consulting practice where she shares strategies and tools to coach people to create the life they choose. She specializes in effective communication, leadership, negotiation, presentation skills, and performance enablement, empowering individuals and teams to thrive in today’s dynamic workplace. Pat believes that by working together, employees and leaders can create positive relationships, develop a collaborative culture, and deliver results.
From 2019 to 2025, Pat took a break from her consulting practice to work with organizations on a full-time basis, including Wawanesa, People First HR, and MacDon Industries. These endeavors gave Pat a renewed perspective on workplace culture and how to support both leaders and employees as we navigate our complex world.
A best-selling author, certified executive coach, skilled facilitator, keynote speaker, and DEIB specialist, Pat empowers high-performing teams by cultivating emotionally intelligent leadership, providing professional development, inclusive culture-building, and neuroplasticity-based learning.
With academic foundations including a Bachelor of Commerce, Certificate in Adult Education, and eight professional certifications spanning EQ-i 2.0, DISC, and Neuroplastician®, and a wealth of leadership experience within organizations, she brings both academic rigor and practical insight to every engagement. Pat is an instructor with the University of Winnipeg, QNET Manitoba, and has taught with York University Schulich School of Business, Masters Certificate in Project Management.
Fees
- QNET Members: $419.00 + GST | QNET member list
- Event Partners (see list below): $419.00 + GST
- Non-Members: $489.00 + GST | Join QNET
Please review event Terms & Conditions
Cancellations (by the attendee) must be received in writing no later than 8 days prior to the course start.
Partners
Funding provided by The Manitoba government.
Course Credits
- A core course (7 credit hours) in the 70 credit hour QNET Certificate in Management Development (CMD).
- Eligible for credit in the CAM:OE (Certificate in Applied Management: Organizational Effectiveness) in partnership with the University of Manitoba, Continuing Education
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Suite 660,
175 Hargrave Street
Winnipeg, Manitoba
R3C 3R8
