Pause: A Restorative Coaching Tool for Managing Workplace Conflict

PAUSE is a Restorative Coaching tool designed to prepare us to mindfully work toward building and sustaining psychologically healthy and inclusive workplaces and communities where people can work and thrive.

An important theme of PAUSE is learning to sit with discomfort, which is critical to reconciling with truths about identity, history, and lived experience, thereby restoring collective agency and a true sense of community in workplaces.

For HR professionals and leaders, this represents a shift from managing incidents to stewarding organizational health—a core expectation within modern HR and leadership competency frameworks.

PAUSE helps us build awareness, shared language, and a foundation for conversations that can feel uncomfortable—but are necessary.

It is designed to help leaders and employees bridge the gap between management and the workforce. The work of PAUSE starts within and works its way outward.

By the end of this session, our focus is not on having all the answers. Instead, we are working toward these core objectives:

Learning Objectives:

Using PAUSE to build mutual understanding for the five Rs of Restorative Coaching: Relationships, Responsibilities, Respect, Repair and Reintegration.
Using PAUSE as a coaching tool to identify root issues for workplace conflicts.
Focusing on how to use PAUSE to facilitate courageous, structured dialogue that restores trust and dignity while strengthening accountability.

Learning Outcomes:

PAUSE is used to help what we are about to embark upon become a practice. Not perfection.
How to mindfully practice PAUSE in each moment, using it to set the tone for each day.
How to focus on repair rather than blame to reduce the emotional toll of unresolved conflict, which is a major contributor to workplace stress and absenteeism.

Who Should Attend?

HR professionals at all levels of their organizations, Senior/Executive Leaders, Supervisors/Managers, and General/Administrative positions.

Phyllis Reid-Jarvis

Founder and Principal, Ultimate Potentials

I help leaders apply the principles of the Integrated Restorative Coaching Model Process (IRCM) in their day-to-day leadership to create and sustain diverse, psychologically safe, and healthy workplaces.

I am a passionate advocate for harnessing human potential. As the founder and principal of Ultimate Potentials Corporation, I bring over two decades of experience in health, leadership, learning and development, and social justice. My work is dedicated to helping leaders use restorative coaching processes to create workplaces where everyone can thrive.

With a background as a Human Ecologist, Certified Workplace Psychological Health & Safety Advisor, a Professional Certified Coach with the International Coaching Federation (ICF), a Master of Public Health from the University of Manitoba, and various certifications in diversity, equity, inclusion and adult learning, I am equipped to guide leaders in transforming their organizations to achieve their goals.