Problem Solving and Decision Making:
This course is part of the QNET Certificate in Project Management (CPM)
Managers are faced with problems and decisions on a daily basis. Sometimes decisions made with the right intent fail to solve the original problem, and often make it worse!
This one-day session provides techniques to determine the root cause of problems and make the most effective team decisions.
Upon completion of this workshop, attendees will be able to:
- Apply problem analysis techniques to uncover the root cause of the problem
- Apply rational decision making strategies to determine the optimum solution
- Choose the appropriate decision making style to make effective decisions
- Facilitate team consensus on decisions
COURSE OUTLINE:
Rational Problem Solving
- Problem identification and definition
- Problem analysis
- Alternatives solution identification
- Solution implementation and evaluation
Root Cause Analysis
- Control charts
- Pareto analysis
- Cause and effect diagrams
- Other root cause techniques
Rational Decision Making
- Identifying decision criteria
- Ranking alternatives
- Scoring and risk assessment
Decision Trees
- Building decision trees
- Quantifying decisions
- Calculating decision outcomes
Other decision making techniques
- Pairwise ranking
- Readiness assessment
- Nominal Group
- Affinity analysis
- Team Decision Making
A recognized expert in ‘soft skills’, Gord is the president and lead instructor for GPM Training Solutions Ltd. specializing in leadership training for corporate and academic clients. He is a frequent speaker and instructor at professional development conferences. An energetic and highly interactive instructor, one of Gord’s strengths is his ability to relate practical real world experience to classroom theory.
Gord brings to his training sessions over 30 years of leadership experience in government and private sector organizations. He has managed multi-million-dollar projects, established Project Management Offices, and written over sixty e-Books on project leadership.
Fees:
- QNET Members: $429.00 + GST | QNET member list
- Event Partners: $429.00 + GST
- Non-Members: $499.00 + GST | Join QNET
Please review event Terms & Conditions
Cancellations (by the attendee) must be received in writing no later than 8 days prior to the course start.
Partners
Members of the following organizations receive the partner rate for this event.
- CPHR Manitoba
Funding provided by The Manitoba government.
Course Credits:
- A core course (7 credit hours) in the 28 credit hour QNET Certificate in Project Management (CPM).
- An optional course (7 credit hours) in the 70 credit hour QNET Certificate in Management Development (CMD).
- Eligible for credit in the CAM:OE (Certificate in Applied Management: Organizational Effectiveness) in partnership with the University of Manitoba, Continuing Education
- This program has been approved for 8 CPHR Continuing Professional Development Hours by CPHR Manitoba
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660-175 Hargrave St.,
Winnipeg, Manitoba, R3C 3R8
The facilitator is an exceptionally skilled speaker. He possesses the remarkable ability to educate on complex concepts by providing vivid and relatable examples. This approach greatly enhances our comprehension and allows us to grasp the subject matter.
I really enjoyed the tangible take away tools. The challenges I face at work have equal parts people and data. I will certainly be using the graphs and charts introduced to identify proper courses of action.
Gord was great, very patient with students who required assistance / further explanation. I could tell he genuinely enjoys facilitating, which increased my engagement.
Learning the different graph types and knowing which to utilize for each unique scenario was a great takeaway.
Gord is a great facilitator. I enjoyed the examples he shared and his easy going style.
The different alternative ways of working with data will enhance my efficiency.
Event Partners
