Skills for Defusing Anger and Aggression in the Workplace

In many workplaces, hostility and aggression surface on a regular basis. From angry clients to frustrated or escalated co-workers to even coping with one’s own triggers – these situations can all challenge our ability to feel productive and safe and to be at our professional best. 

Many leaders and learners have never had the opportunity to explore these intense emotions and situations in an educational setting and feel ill-equipped to deal with them when they arise. While it can singe and burn, underneath anger there is always powerful insight and energy waiting to be uncovered and re-directed. 

In this one-day session, dynamic presentations and highly engaging case studies will be augmented with interactive exercises and group discussions. Activities designed to promote self-awareness and teach everyday practical skills will leave participants with both increased confidence and real-life capacity for responding to hostility, anger and aggression in positive, skillful, and life-changing ways in both the workplace and beyond. 

The objectives of this session are to:

• Gain self-awareness regarding your own history, assumptions/beliefs, and patterns of behaviour when it comes to anger.
• Better understand anger, why people get angry, and the role that our bodies and minds play in the experience of conflict and anger.
• Learn concrete skills and strategic frameworks for deescalating anger and skillfully removing yourself from encounters that are becoming unsafe.
• Improve your overall sense of capability and confidence for dealing with anger “in the moment”.e looking to increase their ability to positively influence and/or manage others, including the challenge of “managing up” – increasing your ability to positively influence those you report to. 

David Dyck, MA, CMed

David Dyck is a seasoned practitioner who has been employed as a mediator, trainer, facilitator, academic instructor and workplace consultant since 1991. He is an energetic and dynamic trainer who draws on humour, storytelling and practical insight to spark your imagination and equip you with the practical tools you need to respond effectively to the real-world dilemmas you face. Dave holds Bachelor and Masters Degrees in Conflict Resolution and has published in the field. He has been a senior trainer and conflict management specialist at Facilitated Solutions since 2003.

Fees

• QNET Members: $429.00 + GST  | QNET member list
• Event Partners (see list below): $429.00 + GST
• Non-Members: $499.00 + GST  | Join QNET

Please review event Terms & Conditions

Cancellations (by the attendee) must be received in writing no later than 8 days prior to the course start. 

Partners

Funding provided by The Manitoba government.

Course Credits

• An optional course (7 credit hours) in the 70 credit hour QNET Certificate in Management Development (CMD). 
• This program has been approved for 8 CPHR Continued Professional Development Hours by CPHR Manitoba.
• Eligible for credit in the CAM:OE (Certificate in Applied Management: Organizational Effectiveness) in partnership with the University of Manitoba, Continuing Education