Social Sensitivity in the Changing Workplace

In our ever-changing world, it can be difficult to keep up with social knowledge that helps us be effective and sensitive in day-to-day communications.

No matter how well-intended, causing insult to someone can have lasting impacts on the person wounded, as well as the person assumed, or accused, of having caused harm.

In this interactive workshop participants will engage in discussions and self-reflective activities to raise both their awareness to recognize aspects of social expectation that can be risky when interacting with others, and how to repair when they have not duly considered these expectations and made social errors.

You will learn:

Three reasons we may find ourselves in sticky interpersonal situations:

• designer lenses
• the comfort zone
• absent presence

Five social “hot buttons”; areas where social sensitivity is required to be successful in modern social settings:

• cultural bias
• gender assumptions
• circumstantial conditions
• social labels
• social outrage

Four practical “repair” solutions for building trust in relationships:

• assume the best
• reverse social engineering
• DTMDY
• art of apology

You will use what you learn to:

• Be more socially aware so that you can identify and manage social hotbuttons
• Recognize social cues to ensure effective timing of repair behaviour
• Identify aspects of social expression that indicate indignation and ego, versus authentic social injury
• Be more aware of your own social hot buttons such that you can practice appropriate restraint
• Understand when situations call for personal remedy versus practical repair
• Apply social repair strategies that enable you to build trust

Facilitator

Dr. Lew Bayer

CEO, Civility Experts

For more than 20 years, Lewena Bayer has been internationally recognized as the leading expert on civility at work. With a focus on social intelligence and culturally-competent communication, the team at Civility Experts – which includes 501 affiliates in 48 countries – has supported hundreds of organizations in building better workplaces.

In addition to her role as CEO of the international civility training group Civility Experts Inc., Lew is Chair of the International Civility Trainers’ Consortium, President of The Center for Organizational Cultural Competence, and Founder of the In Good Company Etiquette Academy Franchise. Most recently, Lew was selected as an International Advocate for Aegis Trust, a UK based organization focused on peace education and the prevention of genocide. This is also an Education Chair for Global Goodwill Ambassadors Foundation.

Dr. Lew Bayer is a 17-time published author, educator, speaker and multi-awarded in the field of Civility. Her books include the international bestseller The 30% Solution, Manufacturing Civility, Civility at Work, and Golden Rule Peace. She is one of only 14 Master Civility Trainers in the world, a distance faculty member at Georgetown University Center for Cultural Competence, a long-term facilitator at the Canadian Management Center in Toronto, and Instructor of Social Justice at MITT. Most recently, she completed the Champions of Humanity Master Peace Educator Certificate Program at the Kigali Peace School in Rwanda.

Lew’s many awards and recognitions include International Peace Ambassador Award, Manitoba Woman Entrepreneur (International Business) and National Woman of Inspiration Award, as well as recognition at World Civility Day for three consecutive years.

Her entire career has been focused on speaking about, and fostering values of equity, inclusion, democracy, compassion, and justice.

Fees

• QNET Members: $419.00 + GST  | QNET member list
• Event Partners (see list below): $419.00 + GST
• Non-Members: $489.00 + GST  | Join QNET

Please review event Terms & Conditions

Cancellations (by the attendee) must be received in writing no later than 8 days prior to the course start. 

Partners

Members of the following organizations receive the partner rate for this event.

• Manitoba Aerospace

Funding provided by The Manitoba government.

Course Credits

• An optional course (7 credit hours) in the 70 credit hour QNET Certificate in Management Development (CMD). 
• Eligible for credit in the CAM:OE (Certificate in Applied Management: Organizational Effectiveness) in partnership with the University of Manitoba, Continuing Education

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