Event Description

Social Sensitivity in the Changing Workplace

Nov. 17, 2022

Optional Course  - QNET Certificate in Management Development (CMD)

In Person* - 8:15 a.m. to 4:15 p.m. 
Location: QNET - Suite 660, 175 Hargrave Street, Winnipeg

* Not able to attend in person? Contact mail@qnet.ca to see if you can join the in-person course by zoom.



In our ever-changing world, it can be difficult to keep up with social knowledge that helps us be effective and sensitive in day-to day communications.


No matter how well-intended, causing insult to someone can have lasting impacts on the person wounded, as well as the person assumed, or accused, of having caused harm.


In this interactive workshop participants will engage in discussions and self-reflective activities to raise both their awareness to recognize aspects of social expectation that can be risky when interacting with others, and how to repair when they have not duly considered these expectations and made social errors.


You will learn:


·    Three reasons we may find ourselves in sticky interpersonal situations:
- designer lenses
- the comfort zone
- absent presence

·    Five social “hot buttons”; areas where social sensitivity is required to be successful in modern social settings:
- cultural bias
- gender assumptions
- circumstantial conditions
- social labels, social outrage

·    Four practical “repair” solutions for building trust in relationships:
- assume the best
- reverse social engineering
- art of apology

You will use what you learn to:

·    Be more socially aware so that you can identify and manage social hot buttons

·    Recognize social cues to ensure effective timing of repair behavior

·    Identify aspects of social expression that indicate indignation and ego, versus authentic social injury

·    Be more aware of your own social hot buttons such that you can practice appropriate restraint

·    Understand when situations call for personal remedy versus practical repair

·    Apply social repair strategies that enable you to build trust



For more than 20 years, Civility Experts CEO Lew Bayer has been internationally recognized as the leading expert on civility at work. With a focus on social intelligence and culturally-competent communication, the team at Civility Experts (501 affiliates in 48 countries) has supported hundreds of organizations in building better workplaces. In addition, to her role at Civility Experts, Lew is Chair of the International Civility Trainers' Consortium, President of The Center for Organizational Cultural Competence, and Founder of the In Good Company Etiquette Academy. A 17-time published author, including two international best sellers, she was a national columnist for ten years and has contributed expert commentary to many online, print and televsion publications. Lew is one of only 26 Master Civility Trainers in the world, a distance faculty member at Georgetown University Center for Cultural Competence, a facilitator at the Canadian Management Center, and Social Justice Instructor at MITT. 

This workshop is:


- QNET Members: $399.00 + GST  QNET member list
- Event Partners (see list below): $399.00 + GST
- Non-Members: $469.00 + GST 
 Join QNET

Event Partners: 
(Members of the following organizations receive the partner rate for this event)

  • ASCM Winnipeg Chapter
  • Manitoba Aerospace

Other Affiliations:

CAM:OE, University of Manitoba, Extended Education

Funding provided by:
The Manitoba Government





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