Event Description

SOLD OUT! Managing Abrasive Behaviour, with Special Guest Dr. Laura Crawshaw

Jan. 22, 2015

* This workshop is now SOLD OUT.


8:45 a.m. to 5:00 p.m.

Location: Radisson Hotel Winnipeg Downtown, 288 Portage Avenue

   - QNET Member / APICS / HRMAM Partner Rate: $449 + GST
   - Non-Member Rate: $499 + GST | Join QNET
   - Includes a light lunch.

Featuring Special Guest Facilitators:
- Dr. Laura Crawshaw, author of Taming The Abrasive Manager and founder of both the Executive Insight Development Group and The Boss Whispering Institute
- Sylvie Matteau, Director of the Boss Whispering Institute of Canada

It can't go on
… something has to change. You've gotten multiple complaints from employees describing how difficult it is to work with this individual. You've realized it's not just a simple personality conflict – it's a chronic pattern of abrasive behaviour shown toward others, be they subordinates, peers and/or superiors.

You've tried talking… to the individual, to no avail. You encounter denial: "I'm not abrasive!" or justification of the behaviour "I needed to get my point across!” The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviours return. You value this person's expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless – and you wonder if the situation is hopeless.

We invite you to join Dr. Laura Crawshaw, The Boss Whisperer® and Sylvie Matteau, LL.M, Director of The Boss Whispering Institute of Canada for a special one-day seminar on Managing Abrasive Behaviour.

Designed for managers and human resource professionals, this seminar will give you the tools to “take the bull by the horns” and experience yourself as a supportive manager instead of a misguided “matador.”

What’s one of the toughest jobs managers face?
Managing abrasive employee behaviour is no easy task, and doing it poorly, or failing to do it altogether can have disastrous consequences for your organization, your team, and you. You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it, and what can we do to handle unacceptable employee behaviour calmly, confidently, and expertly?

In Part I of this one-day seminar, you will:

  • Learn about the psychological forces that make intervention so challenging, including unconscious fears and predictable defense mechanisms
  • Explore understandable resistance to managing abrasive employee behaviour
  • Gain insight into the psychodynamics of why employees behave abrasively
  • Create a foundation of behavioural expectations for respectful conduct

In Part II, you will learn how to:

  • Accurately differentiate between acceptable conflict and unacceptable behaviour
  • Intervene calmly and confidently with abrasive employees
  • Learn specific techniques for dealing with defensiveness such as denial, anger, withdrawal and counterattacks
  • Respond to Frequently Encountered Employee Fallacies (“FEEFS”)

Seminar Facilitators:

Laura Crawshaw, Ph.D., BCC founded the Executive Insight Development Group in 1994, and The Boss Whispering Institute in 2009.  Executive Insight specializes in coaching abrasive leaders at all levels, and has served an international clientele of corporations over the past twenty years, including over 40 Fortune 500 companies. Executive coach and researcher, Dr. Crawshaw speaks internationally and trains coaches, consultants, and conflict specialists worldwide. Dr. Crawshaw authored Taming The Abrasive Manager: How to End Unnecessary Roughness in the Workplace (Jossey-Bass Management Series, 2007), and is a consultant to the United Nations.

Sylvie Matteau, LL.M., BW, is Director of the Boss Whispering Institute of Canada and partner at ADREducation; she has been mediator, trainer and coach for over 24 years. A former Vice-Chairperson of the Public Service Labour Relations Board, she has been working with various federal departments including the Treasury Board Secretariat on its Harassment Prevention and Resolution Policy, as well as with the Royal Canadian Mounted Police, Health Canada and the Department of Justice in establishing the latter’s Office for Respect in the Workplace.

This workshop is:

Presented by QNET in partnership with:

  • APICS Winnipeg Chapter
  • Industry Services, Jobs and The Economy, Province of Manitoba


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