Event Description

Crucial Accountability Training

Dec. 02, 2015

Two day workshop - Wednesday, December 2 and Thursday, December 3

7:45 a.m. to 5:00 p.m. both days
Location: QNET - Suite 660, 175 Hargrave Street, Winnipeg

Regular Fees
- QNET Member / APICS Partner:  $995 + GST
- Non-Member Rate:  $1095 + GST | 

Above rate includes a light lunch both days.

Accountability issues such as lagging performance, quality and low morale can keep you from getting the results you need. Crucial Accountability presents a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment.

Building on Crucial Conversations skills and more than two decades of research, Crucial Accountability will help you learn the skills needed to effectively hold others accountable to deliver on your most important results.

Crucial Accountability teaches individual and teams how to willingly and effectively speak up when others let them down – no matter power, position, or temperament. By learning these advanced skills, you can have an impact in the following areas:

  • Productivity – deal with violations before they escalate.
  • Performance – discuss deviations without defensiveness.
  • Change Management – eliminate resistance by replacing fear and uncertainty with genuine motivation.
  • Teamwork – hold everyone accountable to the same standard.
  • Quality – discuss challenges and barriers in a way that yields solutions.
  • Relationships – confront violated expectations in a way that solves the problem.
  • Safely – nurture safe practices by knowing which infractions to confront and how.

Course overview & agenda

Participant Materials

  • Crucial Accountability Participant Toolkit and Audio Companion
  • A copy of the book Crucial AccountabilityConversations: Tools for Resolving Violated Expetations, Broken Commitments, and Bad Behavior High, 2nd edition
  • Cue cards and model card
  • A course completion certificate

Workshop Facilitator: Rhonda Barry, Certified Trainer, Crucial Accountability

Rhonda Barry, Certified Crucial Accountability Trainer, has been involved with corporate training and development for the past 35 years, both nationally and internationally. She designs and delivers a wide array of programs and workshops from process and systems training to Leadership, Sales Skills, Team Development and Train the Trainer. Rhonda is certified in Crucial Accountability, Crucial Conversations, Influencer, and Myers Briggs Type Indicator (MBTI™), and is also a practitioner of NLP (Neuro Linguistic Programming). She was a finalist in the YWCA Women of Distinction awards in the area of Leadership and Business and has been profiled as an Inventive Woman in Canada for her innovative and successful training techniques. 


This workshop is:               

This session is presented by QNET in partnership with APICS Winnipeg Chapter and Industry Services, Jobs and the Economy, Province of Manitoba

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