Event Description

Navigating a World of Differences - Building Cultural Competence

Nov. 25, 2015

8:15 a.m. to 4:15 p.m.
Location: QNET - Suite 660, 175 Hargrave Street, Winnipeg

QNET Member / APICS Partner Rate: $329 + GST
Non-Member Rate: $399 + GST | Join QNET
Above rate includes a light lunch.

With labour pool shortages looming in almost every industry sector, employer's are increasingly reliant on recruiting and retaining immigrants and internationally trained professionals. 

This necessary influx of diversity in our workplaces creates an opportunity to embrace and build on the wealth of experiences, histories, customs and perspectives of others. But, to reap all those benefits, we need to be able to set aside our fears and biases and embrace change. To effectively retain diverse employee pools, organizations must reach beyond cultural awareness and consciously choose to build cultural competence.

With assistance from civility and culture expert Lew Bayer, participants in this workshop will engage in compelling self-assessments, interactive exercises and lively discussions, and learn to do just that.

Topics covered include:

  • Recognizing how the current immigration demographics impact your organization.
  • Differentiating between cultural awareness and cultural competence.
  • Identifying your personal biases, values, and assumptions and learning how these hinder your cultural competence.
  • Choosing respectful language that shows you value others.
  • Being attentive to culture-based differences in work style and motivation.
  • Having a stronger comfort and knowledge level in communicating and interacting with people of multiple cultures.


Lew Bayer is nationally recognized as Canada’s leading expert on civility in the workplace, with focus on Social intelligence and culturally-competent communication. She is founder of the Center for Cultural Competence and President of civilityexperts.com. Lew is a 6-time published author, national columnist and faculty member at Georgetown University. Recently, she won the 2008 Manitoba Woman Entrepreneur of the Year award in the International Business category.
This session is presented by QNET in partnership with APICS Winnipeg Chapter and Industry Services, Jobs and the Economy, Province of Manitoba

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