Event Description

Crucial Accountability Training

May. 09, 2017

Two day workshop - Tuesday, May 9 and Wednesday, May 10, 2017

7:45 a.m. to 5:00 p.m. both days
Location: QNET - Suite 660, 175 Hargrave Street, Winnipeg

- QNET Member: $995 + GST
- Partners - APICS / MB Aerospace: $995 + GST
- Non-Member Rate:  $1095 + GST | Join QNET

Above rate includes a light lunch both days.

Accountability issues such as lagging performance, quality and low morale can keep you from getting the results you need. Crucial Accountability presents a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment.

Building on Crucial Conversations skills and more than two decades of research, Crucial Accountability will help you learn the skills needed to effectively hold others accountable to deliver on your most important results.

Crucial Accountability teaches individual and teams how to willingly and effectively speak up when others let them down – no matter power, position, or temperament. By learning these advanced skills, you can have an impact in the following areas:

  • Productivity – deal with violations before they escalate.
  • Performance – discuss deviations without defensiveness.
  • Change Management – eliminate resistance by replacing fear and uncertainty with genuine motivation.
  • Teamwork – hold everyone accountable to the same standard.
  • Quality – discuss challenges and barriers in a way that yields solutions.
  • Relationships – confront violated expectations in a way that solves the problem.
  • Safely – nurture safe practices by knowing which infractions to confront and how.

Course overview & agenda

Participant Materials

  • Crucial Accountability Participant Toolkit and Audio Companion
  • A copy of the book Crucial AccountabilityConversations: Tools for Resolving Violated Expetations, Broken Commitments, and Bad Behavior High, 2nd edition
  • Cue cards and model card
  • A course completion certificate

Workshop Facilitator: Tamara Kerr, President, Shared Visions & Master Certified Trainer, Crucial Conversations®

Tamara brings more than twenty years of experience in leadership development and organizational effectiveness to the VitalSmarts Facilitator Faculty, with extensive experience introducing and teaching crucial skills to audiences of all sizes. An award-winning leader, Tamara is praised for her outstanding facilitation skills with specialization in leadership development, performance management and team effectiveness. Tamara earned a bachelor’s degree in Social Psychology from theUniversity of Regina and holds diplomas in Adult Education and Business Administration with the Saskatchewan Institute of Applied Science and Technology.


This workshop is:               

This session is presented by QNET in partnership with APICS Winnipeg Chapter, Manitoba Aerospace,  and Industry Services, Jobs and the Economy, Province of Manitoba


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