Event Description

Performance Conversations: Feedback, Defensiveness, Abrasive Behaviour

Apr. 12, 2018

Two day workshop - Thursdays, April 12 & May 3, 2018
8:15 a.m. to 4:15 p.m. both days
Location: QNET - Suite 660, 175 Hargrave Street, Winnipeg


Workshop Fees*:

- QNET Member Rate: $699 + GST
- Partner Rate (CPHR MB, APICS, MB Aerospace): $699 + GST
- Non-Member Rate: $819 + GST | Join QNET
 Fees include workshop materials and a light lunch.

Performance Conversations is a two part / two day program that focuses on Effective Performance Feedback, Defensiveness and Abrasive Behaviour.
 

Part One: Effective Performance Feedback

For many, delivering effective feedback is the most challenging aspect of managing people. These discussions can potentially impact on your relationship with the employee, the person’s performance and the team dynamic / output.

Managers, leaders and supervisors often struggle with employees who have attendance issues, behaviours that negatively impact the team, or have not met expectations.

This practical, highly interactive course explores ways to provide feedback that supports a positive, performance driven environment where these conversations are expected and received well. 

At the end of Part One, participants will be able to:

- Initiate 4 feedback conversations that result in behavior change and maintain the employee relationship;

- Understand and empathize with struggling employees and still hold them to workplace expectations;

- Utilize a toolkit of options for difficult conversations and be prepared to respond to a variety of reactions;

- Know how to adjust conversations when speaking to the direct, blunt employee as well as the indirect sensitive employee (adding art to the science).

 

Part Two: Defensiveness and Abrasive Behaviour

Leaders, managers and supervisors are expected to lead, coach, mentor and give employees feedback. These are situations where defensiveness often emerges. 


Defensiveness prevents people from learning and blocks the potential for new possibilities. Part Two will look at the internal / external causes of defensiveness, as well as ways we can intentionally work to reduce defensiveness.


There is also small group of employees that have abrasive behaviours. Managing the behaviour of these employees is no easy task, and doing it poorly, or failing to do it can have disastrous consequences. Often our regular feedback methods do not work and we struggle to know what to do. 


At Part Two of this workshop, participants will:

- Explore internal and external causes of defensiveness;

- Identify concrete strategies to respond to a person who is being defensive;

- Look at our own defensive responses and its antidote;

- Learn how to intervene in a calm and confident manner with an abrasive employee; and

- Learn to deal with resistance from an abrasive employee.

Facilitator: Janet P. Schmidt M.Ed., mediates, coaches and trains leaders in the workplace. Janet has developed over 20 days of training specifically for the workplace, has taught at several Universities in Canada and worked internationally on a long-term assignment and on a consulting basis. Her passion is to equip leaders to effectively address the inevitable challenging personnel situations they face in the workplace.

This workshop is:   

 This session is presented by QNET in partnership with CPHR Manitoba, APICS Winnipeg Chapter, Manitoba Aerospace, and Manitoba Education and Training.


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