Event Description

Communicating with Civility, Credibility and Competence

Sep. 24, 2020

Optional Course - QNET Certificate in Management Development (CMD) 

COURSE DATE / TIMES (in person & virtual):

The course will be offered in person, but will switch to a virtual format if needed. 

In person:
8:15 a.m. to 4:15 p.m. on Sep 24 at QNET, 660-175 Hargrave, Winnipeg

8:15 a.m. to 12:00 noon on both Sep 24 & 25


What date(s) should I mark in my calendar?
Please mark both the in person dates/times and the virtual dates/times in your calendar to ensure you are available if the course is switched to a virtual format.  

What if I want to attend virtually, even if it is being offered in person?
If there are health or travel considerations that make the virtual offering more suitable for you, please email us and we'll be happy to explore whether the course can be offered in a hybrid format (offered in person at QNET, with some participants attending virtually).

Register for this event Register for this event

Workshop Description:

Have you ever felt tied up in knots, wondering how to interpret something someone else said or not knowing how to say something you need to say? Is negativity and rudeness impacting productivity, loyalty or morale in your workplace?

By applying these tried-and-tested communication best practices, you can build your reputation, boost your credibility, influence others in significant and positive ways, and even improve the bottom line.

After attending this interactive and practical workshop, you will be better able to:

  • Understand what civility is and why it is essential to effective communication in your workplace.
  • Identify and avoid communication habits that may be undermining your (or your organization's) credibility.
  • Adopt one or all of ten proven communication best practices that relate to verbal, nonverbal, written and electronic communications.
  • Be recognized as a professional who communicates with clear purpose and saves others time and energy.
  • Exhibit high social competence and a service-orientation that will leave a long-lasting impression with whomever you communicate.

Lew Bayer is nationally recognized as Canada’s leading expert on civility in the workplace, with focus on Social intelligence and culturally-competent communication. She is founder of the Center for Cultural Competence and President of civilityexperts.com. Lew is a 6-time published author, national columnist and faculty member at Georgetown University. Recently, she won the Manitoba Woman Entrepreneur of the Year award in the International Business category.

This workshop is: 


- QNET Members: $399.00 + GST  QNET member list
- Event Partners (see list below): $399.00 + GST
- Non-Members: $459.00 + GST 
 Join QNET

Event Partners:
(Members of the following organizations receive the partner rate for this event)
- APICS Winnipeg Chapter (APICS)
Manitoba Aerospace

This session is also presented in partnership with:
- Manitoba Education and Training
- CAM:OE, University of Manitoba Extended Education 

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