Event Description

Performance Conversations: Feedback, Defensiveness, Abrasive Behaviour

Nov. 05, 2020

Optional Course  - QNET Certificate in Management Development (CMD)

COURSE DATE / TIMES:

This course is scheduled to run in person with plenty of space for physical distancing and requirement that participants wear masks at all times unless seated, physically distanced. 
If needed, it will be switched to a virtual offering over 4 half days (mornings). If you are interested in attending the in person workshop virtually (on zoom), please email mail@qnet.ca and we'll see if that's possible.

IN PERSON DATES & TIMES:
Two days - Thursdays, November 5 and 19
8:15 a.m. to 4:15 p.m. both days
Location: QNET (660-175 Hargrave Street, Winnipeg) OR/ at a larger training facility if numbers exceed capacity of QNET Training Room

OR/

VIRTUAL DATES & TIMES:
Four mornings - Thursdays & Fridays, November 5, 6, 19, 20
8:15 a.m. to 12:00 noon (on zoom)

What date(s) / time(s) should I mark in my calendar?
Please mark both the in person and virtual date(s) / time(s) in your calendar to ensure you are available if the course is switched to a virtual format. 


Register for this event Register for this event

 
Performance Conversations is a two part / two day program that focuses on Effective Performance Feedback, Defensiveness and Abrasive Behaviour.
 

Part One: Effective Performance Feedback

For many, delivering effective feedback is the most challenging aspect of managing people. These discussions can potentially impact on your relationship with the employee, the person’s performance and the team dynamic / output.

Managers, leaders and supervisors often struggle with employees who have attendance issues, behaviours that negatively impact the team, or have not met expectations.

This practical, highly interactive course explores ways to provide feedback that supports a positive, performance driven environment where these conversations are expected and received well. 

At the end of Part One, participants will be able to:

- Initiate 4 feedback conversations that result in behavior change and maintain the employee relationship;

- Understand and empathize with struggling employees and still hold them to workplace expectations;

- Utilize a toolkit of options for difficult conversations and be prepared to respond to a variety of reactions;

- Know how to adjust conversations when speaking to the direct, blunt employee as well as the indirect sensitive employee (adding art to the science).

 

Part Two: Defensiveness and Abrasive Behaviour

Leaders, managers and supervisors are expected to lead, coach, mentor and give employees feedback. These are situations where defensiveness often emerges. 


Defensiveness prevents people from learning and blocks the potential for new possibilities. Part Two will look at the internal / external causes of defensiveness, as well as ways we can intentionally work to reduce defensiveness.


There are also some employees that have abrasive behaviours. Managing the behaviour of these employees is no easy task, and doing it poorly, or failing to do it can have disastrous consequences. Often our regular feedback methods do not work and we struggle to know what to do. 


At Part Two of this workshop, participants will:

- Explore internal and external causes of defensiveness;

- Identify concrete strategies to respond to a person who is being defensive;

- Look at our own defensive responses and its antidote;

- Learn how to intervene in a calm and confident manner with an abrasive employee; and

- Learn to deal with resistance from an abrasive employee.

Facilitator: 
Janet P. Schmidt M.Ed., mediates, coaches and trains leaders in the workplace. Janet has developed over 20 days of training specifically for the workplace, has taught at several Universities in Canada and worked internationally on a long-term assignment and on a consulting basis. Her passion is to equip leaders to effectively address the inevitable challenging personnel situations they face in the workplace.

This workshop is: 

Fees:
- QNET Members: $729.00 + GST  QNET member list
- Event Partners (see list below): $729.00 + GST
- Non-Members: $839.00 + GST 
 Join QNET


Event Partners:
(Members of the following organizations receive the partner rate for this event)
- APICS Winnipeg Chapter (APICS)
Manitoba Aerospace
- CPHR Manitoba


This session is also presented in partnership with:
- Manitoba Education and Training
- CAM:OE, University of Manitoba Extended Education 

 

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