Dealing with Anger and Aggressive Behaviour

Aggressive behaviour has always existed and been challenging.  These days it seems to be increasing, with technology offering more platforms for aggression. One angry exchange in the work environment can result in us feeling helpless, distract us for the rest of the day, and significantly increase the negative stress in our lives.  

So what can we do?  How can we stay healthy?  What are our options for responding without getting into trouble ourselves? 

This course will focus on anger and aggressive behavior in a work situation, from a client, co-worker, colleague, supervisor, supplier, etc. It will include learning about how anger works and how to respond well through interactive exercises.

In this course, participants will have the opportunity to:

• Understand the cause of anger and the way anger works in our bodies
• Gain self-awareness regarding own beliefs about anger and our patterns of responses
• Identify how to stay mentally safe when confronted by an angry person
• Learn a variety of communication skills and strategies to deescalate an angry person

This course is scheduled to run in person. Contact mail@qnet.ca if you are unable to attend the course in person; we will check to see if you can join the in-person course by Zoom.

Facilitator

Janet Schmidt (BA, MEd)

Janet has a Masters of Education (1987) with a focus on organizational behavior. She has been mediating, coaching and training for over 35 years, specializing in the workplace.  Her training has focused on building employees’ capacity to talk about performance gaps or other work concerns that all too frequently get ignored.  Her focus in mediation has been to help people understand and analyze their own situations, and together find ways to resolve differences and create plans to move forward. Janet has provided coaching, mediation and training services in many organizations in Manitoba, as well as numerous other private and public institutions in Canada and around the world.  She has taught courses in conflict resolution at the University of Manitoba and University of Winnipeg.  In addition to articles on topics such as decision-making, guilt and shame, and forgiveness, Janet presented a TedX talk  If You could See what I See, You could Achieve your Dreams.

Fees

• QNET Members: $259.00 + GST  | QNET member list
• Event Partners (see list below): $259.00 + GST
• Non-Members: $299.00 + GST

Please review event Terms & Conditions

Cancellations (by the attendee) must be received in writing no later than 8 days prior to the course start. 

Partners

Members of the following organizations receive the partner rate for this event.

• ASCM Winnipeg Chapter

Funding provided by The Manitoba government.

Course Credits

• Course credits: An optional half day course (3.5 credit hours) in the 70 credit hour QNET Certificate in Management Development (CMD).