Crucial Conversations for Mastering Dialogue

Resolve Conflict
Speak you mind truthfully and tactfully
Reach alignment when stakes are high and opinions vary
Navigate the most important interactions at home and work

Based on the bestselling book Crucial Conversations: Tools for Talking When Stakes Are High, QNET is pleased to present the award-winning Crucial Conversations training.

Crucial Conversations training teaches individuals and teams from different backgrounds, departments and specialities how to effectively discuss ideas in a way that leads to virtually everyone buying into the decisions. These skills inevitably result in rapid, sustainable, and wide-reaching positive changes in the results you care about the most.

Learn how to:

• Identify the conversations that are keeping you from your desired results.
• Identify how you deal with people when you are under stress.
• Speak persuasively, not abrasively, no matter the topic.
• Make it safe for others to share their honest opinions.
• Deal with people who either clam up or blow up.
• Gain control of your own emotional responses.
• Speak frankly without risking everything.
• Disagree without being disagreeable.
• Influence without exerting force.

Individual Skills

Crucial Conversations for Mastering Dialogue gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results. Participants learn how to:

• Make even the riskiest topics safe for discussion
• Create psychological safety where people can share meaningful input on important matters
• Talk to anyone about almost anything
• Speak persuasively, not abrasively when the stakes are high and opinions vary
• Learn how to turn disagreement into dialogue and conflict into collaboration

Organizational Benefits

Crucial Conversations for Mastering Dialogue skills yield individual, team, and cultural success. Our clients continually see results in the following areas:

• Equity and inclusion – When people feel psychologically safe to speak up, they add their meaning to and take responsibility for their culture.
• Agility and adaptability – Staying agile in changing circumstances requires people who can dialogue with care in the face of stress and uncertainty.
• Ideation and innovation – In cultures of dialogue, people share novel ideas and challenge the status quo.
• Decision-making – When people can quickly surface critical information, decision-making is efficient and fueled by facts rather than ego and politics.
• Engagement and teamwork – When employee have evidence their voice matters, they see their role as vital and their contribution as critical.

Course Materials

• Copy of the bestselling book Crucial Conversations
• Learner Guide
• Certificate of Completion
• Breakfast snack items & light lunch

Crucial Conversations – Course Overview

Note: You may also want to attend: Crucial Accountability Add-On (one day, in person, the day following Crucial Conversations). This training builds on the skills learned in Crucial Conversations and introduces a powerful set of new skills to resolve your most challenging accountability issues. PRE-REQUISITE: Crucial Conversations.

Facilitators

Tamara Kerr

Leader of Tamara Kerr Consulting

Tamara Kerr, Leader of Tamara Kerr Consulting is a Master Certified Trainer of Crucial Conversations. She spent 15 years in senior leadership before becoming a consultant specializing in leadership development, coaching and team effectiveness. Praised for her engaging and warm facilitation style, she brings a lighthearted approach to training while being serious about the value of enhancing daily interactions. Tamara emphasizes the importance of quantifiable impact beyond the training event with action plans for integrating skills to achieve results.

Rhonda Barry

Corporate Trainer

Rhonda Barry has been involved with corporate training and development, both nationally and internationally, for over 35 years. She designs and delivers programs and workshops from process and systems training to leadership, sales, team development and train the trainer. Rhonda is certified in Getting Things Done, Crucial Accountability, Crucial Conversations, Influencer, and Myers Briggs Type Indicator. She was a finalist in the YWCA Women of Distinction awards and has been profiled as an Inventive Woman in Canada for her innovative and successful training.

Fees

• QNET Member: $1,895.00 + GST  |  QNET member list
• Event Partner (see list below): $1,895.00 + GST
• Non-Member*: $2045.00 + GST  | Join QNET
  * NOTE: The fee for a one year personal QNET Membership is $155 + GST, which is the difference between the Member / Non-Member fee for this course.

NOTE: Cancellations (by the attendee) must be received in writing no later than 28 days prior to the course start. Substitutions accepted at any time prior to the course start.

Please review event Terms & Conditions

Partners

Members of the following organizations receive the partner rate for this event.

• CPHR Manitoba

Funding provided by The Manitoba government.

Course Credits

• An optional course (14 credit hours) in the 70 credit hour QNET Certificate in Management Development (CMD). 
• This program has been approved for 16 CPHR Continued Professional Development Hours by CPHR Manitoba
• Eligible for credit in the CAM:OE (Certificate in Applied Management: Organizational Effectiveness) in partnership with the University of Manitoba, Continuing Education